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When You Call 911
New Hanover County's Public Safety Communications Center handles calls for emergency services including vehicle collisions, welfare checks, emergency medical services (EMS), fire rescue, police, and other public safety calls. The county's 911 operators receive approximately 400 calls every 24 hours from someone who needs emergency services. Additionally, the 911 center receives around 1,000 calls per day for other types of services and information.
If you need assistance with a non-emergency situation, please do not dial 911. Calling 911 for a situation that is not a serious threat to someone's health or safety may tie up operators who are needed to respond to an active, life-threatening emergency.
For non-emergencies, such as water, power, or cable outages call the non-emergency line.
- How can I obtain a NHC CAD incident report?
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Complete and submit the NHC 911 report request form.
- What is considered a non-emergency call?
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If the situation does not pose a threat to someone's health or safety, it is considered a non-emergency call. Call 910-452-6120 for non-emergencies, such as water, power, or cable outages.
If you need assistance with a non-emergency situation, please do not dial 911. Calling 911 for a situation that is not a serious threat to someone's health or safety may tie up operators who are needed to respond to an active, life-threatening emergency.
- When should I call 911?
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Call 911 immediately if there is a life-threatening emergency and you need help from medical, fire, or police services. It is also important to call 911 if someone is threatening harm towards themselves or others, acting violently, or is otherwise a serious threat to others.
For additional information about New Hanover County’s 911 communications, visit the FAQs page.